Shipping policy

Kamol Group (2558) ("we" and "us") is the operator of kmg-online.com

("Website"). By placing an order through this Website you will be agreeing to

the terms below. These are provided to ensure both parties are aware of and

agree upon this arrangement to mutually protect and set expectations on our

service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.

 

For items kept in our overseas dispatch points, generally, will arrive within 14 business days after order placed. 

 

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order. Payment for shipping will be collected

with the purchase.

This price will be the final price for shipping cost to the customer.

 

3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 3 - 7 days

 

3.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 14 - 22 days. This

varies greatly depending on the courier you have selected. We are able to offer

a more specific estimate when you are choosing your courier at checkout.

 

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change Of Delivery Address

For change of delivery address requests, please be aware that we are not able to change the address after the order has been placed.

 

4.5 P.O. Box Shipping

Kamol Group (2558) will not ship to P.O. box addresses.

 

 

4.6 Military Address Shipping

We will not ship to military addresses.

 

 

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and

send the remaining items once they return to stock.

 

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.

 

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

 

6. Duties & Taxes

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the

website

 

6.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid

upon arrival in destination country. This varies by country, and We

encourage you to be aware of these potential costs before placing an order with

us.

If you refuse to to pay duties and taxes upon arrival at your destination

country, the goods will be returned to us at the customers expense, and

the customer will receive a refund for the value of goods paid, minus the cost

of the return shipping. The cost of the initial shipping will not be refunded.

 

8. Cancellations

If you change your mind before you have received your order, we will not able to

accept cancellations at any time after the order has been placed.

 

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the

courier.

 

10. Customer service

For all customer service enquiries, please email us at pt@holken-ap.com